Understand the importance of customer care. Develop an understanding of what is involved in effective customer care. Focus on the customer by identifying and meeting customer needs.
The crucial importance of developing effective and cohesive customer care strategies. Learn how to plan a good customer care strategy. Five winning strategies for customer care team that will impact on customer's satisfaction and engagement.
Learn how to create customer focused team and how to increase team performance. Best practices for building customer culture.
The importance of investing in training and development of customer care team. Build training and development strategies for the teams on the ‘frontline’ in a customer care setting. How to make a good first impression. How to give excellent customer service. How to deal with different kinds of customers
Which are the most common type of complaints. Learn how to handle complaints and view complaints as opportunities. Effective strategies for transforming negative experiences into positives.
Examine the importance of customer behaviour analysis. Learn how to collect and analyse customer feedbacks. How to build customer loyalty and increase sales.